Privacy policy

toodles take our customers privacy very seriously, and make it a high priority to ensure the security and confidentiality of the personal information you provide to us. This privacy policy applies to data collected on toodl.es. You are required to be 18 years of age or over to use this website.


What information we collect from you

Using toodl.es

The following information is stored when using the website:

  • IP Address - our analytics records the IP address so we can improve our services to you
  • Device information - our analytics records the device details so we can improve our services to you
  • Searches - we store the searches you make to help us improve our services to you

Registering

The following information is required when registering:

  • First name and last name - contact details regarding any correspondence
  • Email address - to enable us to communicate with you regarding your account
  • Password - to allow you to securely access your account
  • Nationality - some hotels require this information to give you the correct price
  • Newsletter - to let us know whether you wish to receive our newsletters
  • Last logged in - so we know when you were last active which helps us understand our users better

Making a booking

The following additional information is required when making a booking:

  • First name and last name of each guest and age if a child - the hotel requires the names of each guest staying at the hotel
  • Telephone number - to contact you if we have information that you need to know urgently
  • Billing address details - this information is required for payment
  • NB: Payment is made by PayPal - we do not collect any further information. Please refer to PayPal Privacy Policy for how they store your information
  • Booking details - all the information about your chosen hotel / room type / board etc

How we use your information

We use the above information when you have registered with us:

  • to notify you by email about special offers and travel-related products and services that may be of interest to you (optional);
  • to provide you with the products and services you request (optional);
  • to communicate with you in general;
  • to respond to your questions and comments;
  • to measure interest in and improve our products, services, and website;
  • to otherwise customise your experience with toodl.es;
  • to prevent potentially prohibited or illegal activities;

We use the above information when you have made a booking with us:

  • to provide you with travel confirmation and updates;
  • to manage your account, including processing bills and providing travel notifications;
  • to allow us to contact you for customer service, if necessary;
  • to resolve disputes or troubleshoot problems;

With whom we share your information

toodl.es may share your information with the following entities:

  • Suppliers, such as hotel or travel agents who fulfil your travel reservations. We only pass them the following information; first name and last name of all guests and ages if they are children; nationality and of course your booking details.
  • We use the following third party vendors;
    • PayPal - to take payments on our behalf. We pass PayPal a link to your booking on toodl.es, the amount and currency. You would then log in or enter your card details.
    • Google Analytics - to understand who users use our website. Google will use your ip address along with the page you are viewing
    • Zen Desk - to enable our users to communicate with us via a chat facility. The information you enter when starting a chat is passed to Zen Desk
    • Add This - to link our social platforms with our website - Add This records if one of the social platform links is clicked
    Please refer to the third party Privacy Policy for more information on how they handle your data.
  • Where required by law in the good faith belief that disclosure is necessary to comply with applicable laws or legal processes.

How you can access your information

You can access and update your contact information by visiting the My account page on the toodl.es website. You can close your toodl.es account by contacting us via our Contact us form. Please note that after you close an account, you will not be able to sign in or access any of your personal information. However, you can open a new account at any time.


Your choices with respect to collection and use of your information

You can add or update information and close your account as described above.

When you register as a member on toodl.es, you can choose as to whether you want to receive email messages from us about toodles deals. As a registered toodl.es member, you can modify your choices at any time through the Notification section of the My account page.

The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Please note that if you refuse to accept cookies from toodl.es, you will not be able to access portions of our site.


Cookies and other Web technologies

For information about how we use cookies, please go to our dedicated Cookies page


How we protect your information

We want you to feel confident about using toodl.es to make hotel bookings, and we are committed to protecting the information we collect. We have implemented appropriate administrative, technical, and physical security procedures to help protect the personal information you provide to us. For example, only authorised employees are permitted to access personal information, and they only may do so for permitted business functions. In addition, we use encryption when transmitting personal information that is sensitive to you (e.g., credit card details) between your system and ours to help prevent unauthorized persons from gaining access to your information.


External links

If any part of the toodl.es website links you to other websites, those websites do not operate under this Privacy Policy. We recommend you examine the privacy statements posted on those other websites to understand their procedures for collecting, using, and disclosing personal information.


Changes to this Privacy Policy

We may update this Privacy Policy in the future. We will notify you about material changes to this Privacy Policy by sending a notice to the email address you provided to us or by placing a prominent notice on our website.

This Privacy Policy is effective as of 25th May 2018.