The premises are air-conditioned and guests are welcomed in a lobby with 24-hour reception service. Facilities include a hotel safe, cloakroom and lift access. There is also a newspaper stand. The resort-like atmosphere of the city hotel features Chef Randal White's award-winning cuisine at Arthur's Restaurant. Conference facilities are available to business travellers and all guests can take advantage of the room and laundry services on offer. Those guests who are arriving by car may leave their vehicle in the hotel's car park. The hotel offers many services and amenities, such as an outdoor heated swimming pool, a tennis court, wireless high-speed Internet access and exclusive Suite Dreams mattresses and Touch of Down pillows. The hotel is a 100% non-smoking and pet-friendly hotel. Pets are allowed for a non-refundable pet service fee.