The hotel's motto and quality policy is ‘everything we do is to meet our guests' satisfaction'. The establishment provides excellent service to create a comfortable, convenient and safe home-away-from-home for guests. The hotel was the first in the country to obtain ISO 9002 Quality System Certification. It was awarded the titles of National Advanced Foreign-Invested Hotel and Provincial & Civic Advanced Secure Hotel in Shenzhen's top 10 hotels listing. It comprises a total of 220 comfortable and spacious guestrooms and is ideal for business travellers and holidaymakers alike.