Customer Terms and Conditions

Please take time to read these Terms and Conditions as it is important that you understand the contractual relationship relating to your use of toodles. We will not allow you to book from toodles unless you have confirmed that you have read these terms.


This agreement governs your use of this website, however not all of the products or services we provide are supplied by us. Therefore, the contract for that product and/or service will be between you and that third party.

All care is taken to ensure that the toodles website and data transmissions are free from viruses. However, it is your responsibility to scan any such data for viruses. It is always wise for you to run an anti-virus program on all material downloaded from the internet.


  • "Booking" means an agreement for you to stay at the Hotel at the agreed price with the agreed facilities. Your booking is confirmed once it has been paid.
  • "Guest or Customer" means the person wishing to stay at a hotel.
  • "Hotel" means the participating hotel at which the Guest will be staying.
  • "Toodles" or "We" or "Us" or "Our" means Only Bidding Ltd.
  • "PayPal payment" is the service used by Only Bidding Ltd for Guests to pay for the booking. The Customer payment is paid direct to the Supplier.
  • "Supplier" means the Hotel or Travel agent who has the right to sell the product. In some cases, Toodles will be the Supplier. We will disclose the Supplier on request.
  • "Website" means the website(s) of Only Bidding Ltd ( etc) and its business partners on which the product and service of Only Bidding Ltd are available.

1. General

1.1. Toodles does not accept any liability for any losses or claims arising from any inability to access the website nor for any failure to complete a transaction.

1.2. If there are any changes to the details supplied by you it is your responsibility to update your information on our Website via our web form.

2. Payment

2.1. You are required to pay for the booking within the timeframe of the booking conditions.

3. Your booking

3.1. All bookings are non-refundable, subject always to your statutory rights, but ultimately your contract is with the Supplier and any decision regarding cancelling your booking is at their discretion.

3.2. toodles act as a disclosed agent for third party suppliers, such as a hotel or a travel agent. What this means is that the contract for the product (eg hotel room stay) is between you and the supplier and therefore we have no contractual liability to you in respect of that product. In the case that toodles are the travel agent, the contract for the product is between you and us.

3.3. The contract for the product is between you and the supplier. We will communicate any queries you have with them.

3.4. Whilst every effort has been made to ensure accuracy and availability, some errors might still occur. Once aware of such incidences we will make all reasonable effort to advise you within 48 business hours of the booking being made. Under such circumstances we reserve the right to cancel the booking and refund all monies paid, but this of course will be without any liability to you.

3.5. In the event that the Hotel cannot fulfil their part of the contract, the Hotel will:
(a) find suitable alternative accommodation of an equal or better standard to the Hotel holding the Guest's guaranteed booking; and
(b) provide free transportation to the alternative hotel for the Guest and other members of the Guest's party who are listed in the Guest's booking.
or (c) provide a refund.

3.6. If the Guest wishes to extend the stay beyond the dates in the Booking then this needs to be arranged by the Guest with the Hotel.

Revision history:

Initial revision: 28th February 2017